Frequently Asked Questions

PCA Encoders is based in Hornsby (Sydney), New South Wales

ADM System’s group head office is in Dingley Village, (south east Melbourne) Victoria, Australia. We have a technical sales office and warehouse in Perth and sales representatives covering all state and territories in Australia.

PCA Encoders is open from 9:00am to 5:30pm Monday to Friday (excluding Public Holidays).

Yes, you are welcome to visit any ADM Systems company premises during opening hours.

Please click on the following link to apply for either an ADM Systems Payment on Despatch account, or an ADM Systems 30 Day Trade Account.

Yes, this is not a problem. Please contact 1300 632 633 or email with your requirements.

Please click on the following link to read our return policy:

ADM Systems Returns Policy

Although we have an extensive range of products on our website, we can source specialty items which may not be listed. Please contact us on 1300 632 633 or email with your product specifications and requirements. We have extensive industry contacts and should be able to provide you with a solution.

We do offer a repair service for many of our instruments. Please submit your repair request via our online repair request form. When a repair is possible and economical, we will provide you with a free quotation before proceeding with any repair.

We rely on the specifications and warranties supplied by the manufacturer of the goods. Most items come with a minimum 12-month warranty.

Contact our office on 1300 632 633 to talk with one of our technicians, or complete our online repair request form prior to sending the faulty product back.

We use three main carriers for our shipping:

• TNT Australia
• Startrack Express

You are welcome to nominate your own carrier on your orders so long the transport company details and your account number are clearly stated on your purchase order.

We can provide you with a tracking number for your goods, please ask for this service when you place your order.

Yes, we can provide this service to you.  You need to provide us with a copy of your packing note with all your customer details clearly listed. This document then accompanies the shipment with none of the transport documents mentioning ADM’s, or PCA’s name in any form. The invoice will be emailed to your nominated email address that shows the tracking number / con note number.

ADM Systems Pty Ltd (the parent company of PCA Encoders) is a privately owned, Australian, company, which was incorporated in 1986. Our owner and Managing Director is Glenn Bates.

28 006 516 767